Help Documentation
Manage Contact Points
Your email addresses will be used for your account alerts or notifications. Many alerts will be automatically sent to the email address marked as Primary. You must always have a primary email address on file and an unverified email address cannot be your primary email until verified.
To add an email address, click ADD AN EMAIL ADDRESS. A new window will appear. Type the Nickname and Email Address in the appropriate fields and, if applicable, check the box to the left of MAKE THIS MY PRIMARY CONTACT. Click SAVE EMAIL ADDRESS to continue adding the email address or CANCEL to cancel adding the email address. You will return to the Managing Contact Points page. The new email address will now display. The email address will remain highlighted in red until the email address has been verified. Click RESEND VERIFICATION and an email will be sent to the new email address containing a link to complete the verification process. Once the link is clicked, a new window will appear displaying a message indicating the email address was verified successfully.
To update or delete an existing email address, click on the email address. A new window will appear displaying the current account Nickname, Email Address and preferences for the primary contact. Make any desired changes, then click SAVE EMAIL ADDRESS to save changes, DELETE to delete the email address or CANCEL to cancel the changes. You will return to the Managing Contact Points page where your changes will be displayed.
Phone Numbers
You can add phone numbers to your profile. Your phone number may be used if you request something from the Bank, or in response to a message or inquiry.
To add a phone number to your profile, click ADD A PHONE NUMBER. A new window will appear. Use the dropdown arrows to select the Type of phone number (landline, mobile or fax), Nickname, Number, Extension if applicable, and Country if other than the United States. If this is your primary contact phone number, check the box to the left of MAKE THIS MY PRIMARY CONTACT. Click SAVE PHONE NUMBER to continue, or CANCEL to cancel adding the phone number. You will be taken back to the Managing Contact Points page where you will see the new phone number.
To update or delete a phone number, click on the phone number. A new window will appear displaying the phone number details. Make any desired changes, then select SAVE PHONE NUMBER to save changes, DELETE to delete the phone number, or CANCEL to cancel the changes. You will be taken back to the Managing Contact Points page where your changes will be displayed.
Postal Addresses
Your postal addresses may be applied to any or all of your accounts. The postal address marked as primary will be used for any bill payment checks.
To add a postal address, click ADD A POSTAL ADDRESS. A new window will appear. Type the Nickname, Street, City, State, and Zip Code. Use the dropdown arrow to select a Country if other than the United States. If this is your primary address used for bill payments, check the box to the left of MAKE THIS MY PRIMARY CONTACT. Click CONTINUE or CANCEL to cancel adding the postal address. A new window will appear. Click the box to the left of the account(s) you want the address to apply to. Then, click SAVE POSTAL ADDRESS to continue, BACK to go back to the previous window or CANCEL to cancel adding the address. You will be taken back to the Manage Contact Points page where you will see the new postal address. NOTE: All future statements and notices for the accounts selected will be sent to the new address .
To update or delete a postal address, click on the address. A new window will appear displaying the current Nickname, Street, City, State, Zip Code, Country and Preferences for the postal address. Make any desired changes then select CONTINUE to continue, DELETE to delete the postal address, or CANCEL to cancel the changes. A new window will appear. Click the box to the left of the account(s) you want the address to apply to. Then click SAVE POSTAL ADDRESS to continue, BACK to edit the address or CANCEL to cancel adding the address. You will be taken back to the Manage Contact Points page where your changes will be displayed.