Help Documentation

Managing Account Alerts

Overview
Account Alerts are conditions you can set on your account(s). When those conditions are met, you will receive an email at an address or addresses you specify. Several account alerts are automatically sent to your primary email, however you may customize when and to whom certain account alerts are sent. This page displays available account alerts and allows you to manage your account alerts.
Actions
To manage your account alerts, click Manage Account Alerts in the Message Center page or Alerts in the Account Detail page.

To set up an alert or alerts with thresholds, enter the dollar amount(s) of a selected account alert. Select which email address(es) to send the alert to. Click Update Account Alerts to save the new alert(s). A message will appear at the top of the screen indicating the alert(s) has/have been successfully updated.

To modify an alert, make changes to the amount and/or select or deselect the email recipient and click UPDATE ACCOUNT ALERTS. A message will appear at the top of the screen indicating the alert(s) has/have been successfully updated.

To add email addresses for your account alerts, click the "add or update your email addresses?" hyperlink to go to the Managing Contact Points page in the Message Center. Click ADD AN EMAIL ADDRESS. A new window will appear. Type the Nickname and Email Address in the appropriate fields and check the box to the left of Make this my primary contact (if applicable). Click Save Email Address to add the email address or Cancel to cancel adding the email address. You will return to the Managing Contact Points page. The new email address will now display and will remain highlighted in red until the new email address has been verified. Click RESEND VERIFICATION and an email will be sent to the new email address containing a link to complete the verification process. Once the link is clicked, a new window will appear displaying a message indicating the email address was verified successfully.

To update or delete an existing email address for your account alerts, click on the email address. A new window will appear displaying the current account Nickname, Email Address and preferences for the primary contact. Click SAVE EMAIL ADDRESS to save changes, DELETE to delete the contact or CANCEL to cancel the changes. You will return to the Managing Contact Points page where your changes will be displayed.

Tips
Automatic alerts are identified by the phrase "This alert is always sent to your Primary email address…".

You can manage your account alerts from the Account Details , the Message Center and the Service Center pages.